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Reopening FAQ's and Other Updates


Updated July 8, 2020 

Welcome Back Video #1 - How we are preparing for re-opening!

  Welcome Back Video #2 - Club Access and Reservations!

Welcome Back Video #3 - Masks, Pool Access, and Tennis!

 

A Letter to our Members

 
County Delays
ClubSport San Ramon
Reopening
 
June 29, 2020 

Dear ClubSport San Ramon Members,
 
I am sad to report that our planned re-opening on July 1st has now been delayed by Contra Costa County. 
 
We were really excited to welcome you back this week but your health and safety remain our top priority so we understand that the County is cautious. Just know that we are ready to reopen as soon as we get the go ahead from the County -- and will keep you updated as we learn more. 
 
In the meantime, we hope that the emails and three Welcome Back Videos we shared last week helped answer initial questions you have about what the Club will be like in its first re-opening phase. We know we covered a lot of topics, from safety measures and access to Club services, to billing and signing the updated waiver. 
 
Our goal is always to tell you everything we can, knowing that County and CDC guidelines are always subject to change. 
Click here to access all Welcome Back Videos and FAQ's
 
Today I am writing to highlight five important reminders as you plan your return to the Club for the first time -- hopefully soon!
 
 
To accommodate County guidelines that limit the number of people in the Club at any one time, we are deploying a reservation system for booking 90-minute time slots. 
 
With the exception of the first few days as we launch the reservation system, you'll be able to reserve times up to 3 days in advance. We will alert you when the reservation portal opens.
 
Access the registration system through the member portal on the Club's website, the "Reserve My Time" tile on the homepage of the CSSR Mobile App, or by going directly to www.ourclublogin.com/500046
 
Please review Welcome Back Video #2 for step-by-step guides (desktop and mobile) for making your reservations.
 
Note: In this initial phase we will not be allowing guests into the club. If you have family at home that you would like to add to the membership, please contact our membership representatives to discuss these options. 
 
 
Our number one priority remains the safety of our members and staff. That starts with new screening, cleaning and social distancing protocols we reviewed in detail in the Welcome Back Video #1.
 
Please remember that anyone with a temperature of 100.4 or higher cannot access the Club. In addition, please refrain from coming to Club if you are not feeling well or have been exposed to someone who has COVID-19 or suspects they have been exposed to COVID-19.
 
Members will be asked to remove any gloves worn from home before they enter the club. We will provide a fresh pair of disposable gloves for members upon request.
 
 
Members are required to wear a mask entering and exiting the Club, as you move about the Club and in the common areas. 
 
We highly encourage members to wear a mask when actively working out, but understand that vigorously working out in a mask may not be an option for everyone. Should the County and CDC guidelines become more restrictive, we'll let you know. 
 
 
If you haven't already signed the updated Club waiver, please do so now. It needs to be on file before checking into the Club. 
 
 
Anyone under 18 must have the waiver signed by a legal guardian.
 
 
County guidelines for social distancing are limiting locker availability. Please plan as if you may not have access to a locker – and remember that it is not safe to leave valuables in your car.
 
Thank you again for your patience as we work through all these changes! If you have any questions, please do not hesitate to reach out. 
 
Sincerely, 
Nick
 
Nick Barker
Club Manager
ClubSport San Ramon
 

 

 

Reopening FAQ's

Waiver and Release Form Link:

http://app.hellosign.com/s/CMhbed1yhttp:///

We’re working hard to be ready to welcome you back to the Club as soon as we receive clearance.

Below are answers to frequently asked member questions about our reopening plans. All the answers are subject to change based on any reopening guidelines the County provides. Once we have confirmed Contra Costa County reopening guidelines, we will share many more details!

Where do I make reservations?

We will be requiring advanced reservations in order to use the club. 

In this initial phase this includes booking a specific time for:
Equipment access - cardio and strength equipment, weights and functional training space
Lap Lane access - 1 person/household per lane. 
Group classes, including Aquafit  - each class will be listed separately for booking a reservation 

Reservation dates TBD. 

Once open, reservations can be made up to 3 days in advance for equipment and pool. 
Group classes will be available 24 hours in advance

You may have one reservation per day, per member

To make a reservation click 'member login' on the ClubSport San Ramon website or App. 
If you are logging in for the first time your login and password will be your ClubSport San Ramon barcode
Select 'class schedule' and signup for your desired time and activity
Each member on the account will need a reservation

In our initial reopening phase, reservations are for a duration of 1 hour and 30 minutes ~ we are looking to modify this quickly once we have an idea of peak usage time.
A 30 minute intermission will take place between each booking time to ensure we have the Club cleaned and ready for your welcome time.

Will I have to reserve a pool lane?

The pool will reopen with lane reservations.

1 lane per person/household.
Reservations are available in 45 minute blocks within our 90 minute reservation window.
You do not need an 'equipment reservation' to access the Club if you are just reserving the pool.
If you are swimming with your household we would ask that only one member of your household reserve a lane. However, please check-in at the front desk together to be granted access to the pool.

Showers and locker rooms are dependent on county guidelines that we are awaiting.

AquaFit classes will resume pending any changes in group class guidelines via the county. 
Classes will be 45 minutes in length and will need to be booked, as space will be limited.

In this initial reopening phase we will not be hosting:
Swim lessons
Master's Swim
Swim Clinics
Swim Team
Family Rec and Jr pool access

 

Will Childcare be open?

Childcare will not be available during this initial reopening phase.

We are awaiting further clarification from the county on options to safely open Childcare outside of the current 12 child cohort that is approved for running camps.

We are hoping that further guidance from the county will allow us to safely open childcare in July.

Kid's Classes will be assessed as we approach the Fall session

 

When should I expect my first monthly bill?

We appreciate your patience during these uncertain times. Upon the exciting news of a potential July opening, per Contra Costa County, we want to let you know that we will NOT be billing for the month of July, regardless of opening the Club.

Since the Club closed in mid-March, we have continually assessed the best way to support our membership given the closure has been significantly longer than anticipated. In lieu of crediting partial month dues for March and then charging dues for July, we are giving everyone the month of July FREE. We understand that many of you may not be ready to come back and we want to give you the month to further evaluate your membership needs. Come back and enjoy the Club and see what we have implemented to keep our staff and members safe.

Per state and county guidelines, the Club’s programming and services will be limited. We are working to ensure we can meet these guidelines and will have more information out soon. We sincerely appreciate your patience and support as we re-open the Club.

• No dues will be assessed for the month of July
• Annual Memberships will be extended 4 months from your current expiration date
• Memberships may be put on Inactive at no charge until October 31st. The $25 fee will resume November 1st
• Dues will resume billing per usual on August 1st

Changes to memberships will be accepted when we re-open, date TBD. You are welcome to call or email with questions at any time. Membership Representatives will be available when we re-open to speak in person at the Club.

 

Is the fitness equipment cleaned after every use?

We are committed to providing a safe environment for our members and staff.

Cleaning Protocol
We have ensured an enhanced training for all staff that includes cleaning protocols.  In addition to our nightly deep cleaning, our staff will clean and disinfect the general areas on the club at least once every 2 hours.  High frequency touch points, such as equipment, will be cleaned and disinfected by staff between each use.

Disinfecting
Products that are effective against COVID-19 are available to staff and members.  Staff have been trained on the contact time needed for our disinfecting products to ensure that they are effective against COVID-19.

Equipment
Members are asked to wipe all equipment before and after use.  Staff will perform an additional cleaning prior to the next use. 

Group Classes
Classes will have at least a 15 minute break in between each class to ensure proper contact time for disinfecting used equipment prior to putting it away.  We ask that members not bring in their own equipment, including yoga mats at this time.

Locker Room
We will be disinfecting key pads after each use and encourage members to use disinfecting wipe as well. We recommend washing your hands with soap and water prior to leaving the locker room

 

Will my temperature be taken before entering the club?

Your Health and Ours

Before you arrive to CSSR please ensure you have performed a self-check for symptoms of COVID-19.  Please do not come to the Club if you are experiencing:
 - A temperature of 100.4 or higher
 - Shortness of breath or difficulty breathing
 - Cough
 - Have been in contact with someone that currently has COVID-19

Members and staff will have their temperatures taken prior to entering the Club with a touchless thermometer.  If you have a temperature of 100.4 or higher, you will not be permitted into the Club regardless of a reservation.  Please find a copy of the California Consumer Privacy Act regarding health check and your personal information here.

During your time at ClubSport, if you are not feeling well, or begin experiencing any of the symptoms listed, we ask that you please head home immediately and speak with your health care provider.

Will there be enough spacing for members?

The CDCs recommends physical distancing is 6ft.

As you walk throughout the club please be mindful of your spacing in relation to your fellow members. Please adhere to any floor markings during check-in or in the locker rooms to help maintain this distance.

Please follow all floor markings should there be a line outside the Club prior to entering the Club.

When queuing for Group Exercise classes, please stand on the floor markings prior to entering classes.

Will the Locker Rooms be open?

Locker Rooms

State Guidelines discourage the use of locker rooms, outside of restrooms and sink availability.  

To ensure 6 feet of physical distance between members we have taken the majority of lockers our of service.  Please note that lockers are extremely limited and once the available lockers are taken, no other lockers are available for use.

We recommend bringing only what you need to the Club at this time, but please remember not to leave valuables in your car.  

Hot Tubs, Steam and Saunas will be closed during this initial reopening phase.

What should we expect in the Fitness Department?

Your workout in Fitness

We have spaced out equipment where we can to provide 8 to 10 feet of distance. In situations where this is not possible you’ll notice that we have marked every other piece with a ‘skip me’ sign to ensure there is an empty piece of equipment between you and someone else. We have also moved several pieces of cardio to the gymnasium and a few pieces out to the pool deck.

This has allowed us to better space some of the weight machines on the fitness floor in order to keep most in operation and still promote physical distancing.

We have created stretch and functional training space in the gymnasium in marked 10 x 10 spaces.Each piece of equipment will be marked as recently used or ready for use.

Cardio and Strength Equipment & Cleaning

When you approach each piece of equipment you will see a green or red sign
 - Green indicates the piece is ready for use
 - Red indicates the piece has been used by a member and not disinfected by staff
We ask that you still wipe down the equipment prior to use.
Once on, please flip the sign to the red side to indicate it has been used.
Once you are done, please again wipe down the piece with wipes and dispose of the wipes.
Staff will follow this up with a second cleaning and flip the sign to green once it is ready for use.

Drop Zone
For accessories and small equipment, such as dumbbells, kettlebells, stability balls, etc, please return this equipment to the drop zone on the fitness floor or in the gymnasium.
Staff will disinfect this equipment and return it to the floor for use.
For heavier weighted dumbbells and plates, please let a staff member know when you are done at your station and we will help with disinfecting and reracking. 

 Will there be Group Classes?

State guidelines allow for Group Exercise classes in a limited capacity.  Unless Contra Costa County changes such we are planning to offer group classes.  This does include AquaFit classes.

- We are marked 10 x 10 spaces for group exercise classes in each space
- This includes both studios, the gymnasium and the pool deck
- Instructors will be using minimal equipment during class. 
- Classes with have staggered start times to ensure safe traffic patterns and lower congestion in front of the studios
- Members are asked to clean equipment before and after use
- Members will be instructed to leave all equipment in their space and staff with follow with a 2nd cleaning

Last update May 24th, 2020

When will Club Sport San Ramon reopen?

Per Contra Costa County, we will remain closed until further notice. 

We are following State and County announcements closely. Gyms are part of Phase 3 in California’s reopening plan. As of now, California is in full Phase 2 and Contra Costa County is in the early stages of Phase 2. We are hopeful of a July reopening and will keep all members apprised as we learn more about the County’s Phase 2 stages and advancement into Phase 3. The best thing all of us can do to help speed up the process is to follow recommended CDC and County health guidelines to minimize new Bay Area COVID cases!


What will checking into the Club look like?

We anticipate a streamlined, touchless check-in process. Front Desk staff will welcome you from behind a clear divider as you scan your own Membership barcode, using either your Membership Card or the CSSR Mobile App.

We have placed markers on the floor to ensure members are appropriately spaced when waiting to check in, both inside and outside the Club. Members who are sick already know they should stay home. You can expect the rest of us to initially proceed through a health check-in station prior to entering the Club.  Anyone exhibiting any symptoms of COVID-19 and/or a temperature of 100.4 or higher will be asked to return home.

We anticipate the County will place limits on the number of people in the Club at any one time. To meet this requirement, we may need to ask members reserve a time for working out. We are pursuing easy options for simplifying this reservation process – and are feeling lucky that our facility is so large and accommodating!  Expect more details on all of this as we have a better understanding of any County guidelines.


What will be available within the Club when we initially reopen?

Neither the State nor the County have released guidelines for gyms yet. However, based on guidelines announced in other states, we anticipate at least some of the following:

Fitness Equipment: To ensure physical distancing, some cardio and strength equipment will be in a daily usage rotation. This means that some equipment will be placed “out of service” each day. We are relocating equipment to other areas of the facility to increase distancing as well. Workout spaces for weights, functional training, and stretching will be marked.

Pool: We are hopeful for the pool being open for lap swimming. Lane reservations may be required. The Junior Pool will not reopen in this initial phase.

Group Classes: If we are cleared to hold group classes, we will start with a modified schedule and limited number of participants per class. Classes will require reservations to ensure ample spacing. We are pursuing easy options for streamlining this reservation process.

Outside Classes: We are looking into offering some classes outside.

Hot tubs, Steam Room and Saunas: The indoor and outdoor hot tubs, steam rooms and dry saunas will not reopen in this initial phase as members cannot effectively social distance in these spaces.

Locker Rooms and Related Amenities: During this initial reopening phase, ensuring proper distancing among the lockers means a majority of lockers will not be available. We ask that members use showers and available lockers only if absolutely necessary. In addition, lounges and communal amenities will be not accessible. Amenities such as razors and q-tips will be provided upon request.

Will I be required to wear a mask when in the Club?

We will keep you apprised of County guidelines regarding members wearing masks at the Club. At a minimum, members will likely be required to wear a mask as they proceed through the check-in screening until they are cleared to enter the Club. All staff will be required to wear masks in the Club.

How will the Club keep equipment and spaces disinfected?

We have enhanced our cleaning protocols above and beyond the protocols added earlier this year when COVID-19 concerns first surfaced. In addition, we have devised systems to ensure staff are cleaning equipment throughout the day. We will also be asking members to use provided sanitizing supplies to refresh equipment before and after use. As a further caution, we have reduced non-essential touch points throughout the Club. More specifics about all of this will be provided prior to the Club’s reopening.

Will members be expected to adhere to physical distancing guidelines in the Club?

Yes. Members will be asked to adhere to all guidelines set forth, including social distancing. We understand there will be strong desire to socialize with Club friends – and we encourage that. Please just maintain at least 6 feet between those not in your household. We recognize that different members will have a different comfort levels with this, but we ask that all members adhere to distancing while at the Club and be respectful to staff if reminded to space appropriately.

More Questions?
Please know that we will continue to add more FAQ’s to this list as well as update prior answers as things change.

If you have a question, please send it to Nick Barker, Club Manager, at nbarker@clubsportsr.com

 

  

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