|June 29, 2020|
|Update! Re-opening Delayed and How to Prepare!|
ClubSport San Ramon
June 29, 2020
Dear ClubSport San Ramon Members,
I am sad to report that our planned re-opening on July 1st has now been delayed by Contra Costa County.
We were really excited to welcome you back this week but your health and safety remain our top priority so we understand that the County is cautious. Just know that we are ready to reopen as soon as we get the go ahead from the County -- and will keep you updated as we learn more.
In the meantime, we hope that the emails and three Welcome Back Videos we shared last week helped answer initial questions you have about what the Club will be like in its first re-opening phase. We know we covered a lot of topics, from safety measures and access to Club services, to billing and signing the updated waiver.
Our goal is always to tell you everything we can, knowing that County and CDC guidelines are always subject to change.
To accommodate County guidelines that limit the number of people in the Club at any one time, we are deploying a reservation system for booking 90-minute time slots.
With the exception of the first few days as we launch the reservation system, you'll be able to reserve times up to 3 days in advance. We will alert you when the reservation portal opens.
Access the registration system through the member portal on the Club's website, the "Reserve My Time" tile on the homepage of the CSSR Mobile App, or by going directly to www.ourclublogin.com/500046
Please review Welcome Back Video #2 for step-by-step guides (desktop and mobile) for making your reservations.
Note: In this initial phase we will not be allowing guests into the club. If you have family at home that you would like to add to the membership, please contact our membership representatives to discuss these options.
Our number one priority remains the safety of our members and staff. That starts with new screening, cleaning and social distancing protocols we reviewed in detail in the Welcome Back Video #1.
Please remember that anyone with a temperature of 100.4 or higher cannot access the Club. In addition, please refrain from coming to Club if you are not feeling well or have been exposed to someone who has COVID-19 or suspects they have been exposed to COVID-19.
Members will be asked to remove any gloves worn from home before they enter the club. We will provide a fresh pair of disposable gloves for members upon request.
Members are required to wear a mask entering and exiting the Club, as you move about the Club and in the common areas.
We highly encourage members to wear a mask when actively working out, but understand that vigorously working out in a mask may not be an option for everyone. Should the County and CDC guidelines become more restrictive, we'll let you know.
If you haven't already signed the updated Club waiver, please do so now. It needs to be on file before checking into the Club.
Anyone under 18 must have the waiver signed by a legal guardian.
County guidelines for social distancing are limiting locker availability. Please plan as if you may not have access to a locker – and remember that it is not safe to leave valuables in your car.
Thank you again for your patience as we work through all these changes! If you have any questions, please do not hesitate to reach out.
ClubSport San Ramon
Pursuant to California's Stay at Home Guidelines, ClubSport San Ramon is temporarily closed but we are working very hard to prepare to welcome you back to the Club as soon as we receive the necessary clearance to do that.
Welcome Back Video #1 -- How we are preparing for re-opening!
Welcome Back Video #2 -- Club Access and Reservations!
Welcome Back Video #3 - Masks, Pool Access, and Tennis
New to the Club? If you want us to keep you up to date on reopening plans and you are not otherwise receiving our email updates, please click here and fill out the form.